Book With Comfort at Scape
We know that students have lots of important things to focus on, so especially during this uncertain time, Scape are here to help make life less stressful. We have put together a deferral and cancellation policy for new bookings commencing in Semester 1, 2021 that provides flexibility if you are impacted by COVID-19. This means you can secure your new home now, but with peace of mind that you can change or cancel your new booking without any financial impact*.
If you have a booking and are not able to arrive to Australia for Semester 1, 2021 because of COVID-19, you can defer your contract to Semester 2, 2021. The same terms of the original booking will carry forward to the Semester 2, 2021 booking, including the type of room you booked and even the same weekly rent. Please note for deferrals to Semester 1, 2022 our weekly rental rates are subject to change.
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us no less than 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation.
If your visa application is rejected or the visa centre remains closed in your respective country.
FLIGHT CANCELLATION / TRAVEL BAN
If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.
INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER
If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.
Let us help you plan your bright future with us at Scape.
*Our above Deferral and Cancellation Policy is only available to new students with a booking commencing in Semester 1, 2021 who have not previously stayed with us at one of our Scape Group properties. Please note that once your contract commences this policy no longer applies. This policy relates to individual bookings only; group bookings are not subject to the same terms and conditions. Should you need to delay your arrival by more than 14 days we may need to relocate your booking to an alternate property within The Scape Group portfolio in close proximity to your current building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate. For any additional cancellation reasons not covered in the above clauses, please contact us at Bookings.
如您已经预订2021年第1学期，并因COVID-19 (新冠肺炎)而无法在2021年第1学期抵达澳大利亚， 则可将合同推迟到2021年第2学期。合同内的所有条款将会保留，并延续到2021年第2学期，包括 您预订的房间类型，甚至每周的租金，均与2021年第1学期的合同一致。请注意：如合约推迟至 2022年第1学期，每周租金可能有所改变。
如您基于以下详述的原因之一而需要取消，您必须在合同开始日期的14天前以电子邮件方式通知 我们，我 们将取消您的预订并全额退款。如您受到以下任何原因影响，我们将提供灵活的政策为 您推迟或取消 预订，您只需提供相关文件支持。
*我们上述的延期和取消政策仅适用于2021年第一学期新预订且以前从未在Scape Group任何公寓 居住。请注意，合同日期开始后，该政策将不再适用。此政策仅适用于个人预订，团体预订不受 相同的 条款和条件约束。
如果您需要将抵达时间延迟14天以上，我们可能需要将您的预订移至Scape Group名下其他公寓。 所选公寓将非常靠近您预定的公寓。 不用担心，我们一定会与您联系，告知您任何变动，并将选 择相同的房型以及维持原周租金。