14 -DAY COOLING OFF PERIOD
If you choose to cancel your booking with SLC, you have 14 calendar days after paying the booking fee to ‘change your mind’ and be eligible to receive a 100% refund of the booking fee paid.
If you have made your booking less than 14 days before your scheduled check-in date, the 14 days will be observed; however, an admin charge of £100 will be incurred.
CANCELLING YOUR BOOKING
You can cancel your booking, without giving us any reason, by informing the Lettings Team by email, stating your full name and the accommodation address.
If you cancel your booking after the 14 calendar days, you will not be eligible to get your booking fee returned to you.