Cancellation within 14-Day Cooling Off Period
If you wish to cancel your booking you may do so in writing or by sending an email directly to the
Property Team (firstname.lastname@example.org) within 14 days of accepting your tenancy
agreement. If you decide to cancel your accommodation booking within these 14 days you will
receive a full refund of your booking fee.
1. Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is
on or before the date the Tenancy Agreement is dated) you may cancel your Tenancy
Agreement (by giving us written notice of cancellation) at any time during the period ending
on the date 14 days after the date we confirm your booking is complete (the “Initial
Cancellation Period”). If you cancel the Tenancy Agreement during the Initial Cancellation
Period, we will make no charge and will return to you your Deposit in full.
Cancellation beyond the 14-Day Cooling Off Period
If you wish to cancel your booking beyond the 14 day cancellation period the below is applicable.
2. Outside the Initial Cancellation Period, you will remain liable for the rental monies due under
the Tenancy Agreement for the whole of the Tenancy Period or until a replacement tenant
(who is satisfactory to the Landlord) is found for your Room. If the Tenancy Agreement is
cancelled and a replacement tenant is found after the cooling-off period but before the start
date of the tenancy, an administration fee of £50 will be charged prior to Torsion processing
your cancellation and accepting the replacement tenant. If a replacement tenant is found
after you have moved in after the start date of your tenancy, an administration/cleaning fee
of £150 will be charged prior to Torsion processing your cancellation and accepting the
replacement tenant. If we confirm to you that a satisfactory replacement tenant has been
found for your Room, and the cancellation fee has been paid, we will then release you from
your Tenancy Agreement with effect from the start date of the new tenancy agreement with
the replacement tenant. The entering into a new tenancy agreement with a replacement
tenant will be entirely at the discretion of the Landlord/Management Company.