If their course is cancelled the student should let us know ASAP. No place no fee.
1) 7-Day Cooling Off Period
You can cancel your booking in writing or by sending an email directly to the Property Team within 7 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 7 days you will receive a full refund of your booking fee. No fees, no fuss.If you decide to cancel your booking following the 7-day cooling off period, the below procedures will apply depending on your circumstances.
2) Bookings on or after 1st August If you book your accommodation after 1st August, your cooling off period will reduce to 24 hours only from point of acceptance. If you cancel your booking within these 24 hours, your full booking fee will be returned. Should you wish to cancel after these 24 hours, the previous procedures will take place depending on your circumstances.
3) Cancellations following tenancy start date: If you book your accommodation on or after the tenancy start date, there will be no cooling off period. Should you wish to cancel, the below procedures will take place depending on your circumstances.
*Terms conditions apply