If a student has not viewed the apartment in person prior to signing the contract, they are entitled to cancel within 14 days without providing a reason, by notifying Yugo in writing.
If the student has not yet moved in, a full refund will be issued. If the student has already moved in, they may still cancel within the 14-day period, but will be charged for the days they have occupied the accommodation; the remaining balance will be refunded accordingly.
Beyond the initial 14-day period, the contract becomes non-cancellable. Cancellations after this point are only permitted under exceptional, study-related circumstances and require a minimum of three months’ notice.