CANCELLATION BY YOU - 14 -DAY COOLING OFF PERIOD
If you choose to cancel your booking with CRM Students, you have 14 calendar days after receiving the “confirmation email” to do so to get a full refund of the Deposit paid. This “confirmation email” is sent after the booking process is finalised confirming the completion of the contract
If you have made your booking less than 14 days before you scheduled check-in date, you may cancel your booking until the earlier of (a) 14 days after receipt of the Accommodation Offer email and (b) the date you actually check-in. You may cancel your booking by sending an email to the relevant Accommodation Office email address. If the cancellation of the booking is upheld within the terms of this policy CRM Students will refund your Deposit within 7 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period you, and your guarantor if applicable, will be required to meet the obligations set out within the Tenancy Agreement.
PERIOD BEFORE YOU ENTER INTO YOUR TENANCY AGREEMENT
The Landlord and CRM Students reserve the right to return your Deposit and cancel your booking on notice if:
1. We take all reasonable steps to enter into the Tenancy Agreement before the deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;
2. You provide us with relevant false or misleading information; and/or
3. We are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014.
PERIOD FROM AND INCLUDING WHEN YOU HAVE ENTERED INTO THE TENANCY AGREEMENT
If you have entered the Tenancy Agreement and you request to cancel your booking after the 14 calendar day cool off period, you will not get your Deposit returned to you and you, and your guarantor if applicable, will be required to meet the obligations set out within the Tenancy Agreement regardless of whether you have collected your keys.
If you request to cancel your booking and are able to find an eligible replacement tenant, subject to our agreement, you will be released from the contractual obligations as set out in the Tenancy Agreement. Any overpaid rent will be refunded to you, the site team will confirm your official release date.
If you can provide proof that you fit into any of the following criteria we may agree to release you from your contract where:
• Your notice to cancel is within the 14 day cooling off period as set out in point 2
• Your UK Visa application has been denied
• Extenuating circumstances e.g. ill-health
Where proof is provided in accordance with these terms and conditions and to our and the landlords reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.