1. The booking will be held for 12 hours from the time of reservation. If the deposit is not received within
this 12-hour period, Belong reserves the right to cancel the booking without further notice.
2. Upon receipt of your deposit, Belong will send a payment receipt and booking confirmation. The
formal lease agreement for your specific property will be sent to you 5 to 7 days before your
scheduled move-in date.
3. The deposit is subject to the following cancellation and refund conditions:
a) If you cancel your booking at least 15 days before your move-in date, your deposit will be refunded,
less a $500 + GST administration fee.
b) If you cancel your booking between 14 days and 1 day before your move-in date, your deposit will
be forfeited. Any prepaid rent will be refunded, less a $500 + GST administration fee.
c) If you do not move in on your scheduled move-in date and/or have not signed a lease agreement,
your booking will be considered cancelled, and clause (b) will apply.
d) After you have signed your lease agreement, the cancellation terms outlined in the lease
agreement will apply. These terms may include penalties for early termination.
4. The deposit is refundable only if clause 3 applies, or if the property type I selected is unavailable and
Belong does not offer reasonable alternative accommodation.
5. If the selected property is unavailable according to clause 4 and I choose not to accept Belong’s
reasonable alternative accommodation, the deposit is nonrefundable and a $500 + GST
administrative fee will apply.
6. All required documentation, including but not limited to passport, ID card, Visa, and CoE, must be
submitted by the deadlines specified below.
a) If required documents are not provided at least 15 days before the scheduled check-in date,
Belong reserves the right to cancel the reservation and retain the two weeks pre-paid amount
and a $500 + GST administrative fee. The four weeks deposit will be refunded.
b) If required documents are not provided within 14 days of the scheduled check-in date, Belong
reserves the right to cancel the reservation and retain the full deposit of four weeks deposit
amount and a $500 + GST administrative fee will be charged. The two weeks pre-paid amount will
be refunded.
7. Joint Lease Bookings: All tenants must provide all required documents as specified in Clause 6. If
any tenant fails to submit their required documents by the deadline, Belong reserves the right to
cancel or postpone the entire booking. Postponement may be granted at Belong's sole discretion
and will be subject to availability. In the event of a booking name change, a $500 + GST administrative
fee will apply.
8. My booking deposit will serve as a furniture holding deposit upon signing the lease, and the two
weeks' prepaid rent will be credited towards my last two weeks of rent.
9. The furniture holding deposit will be returned at the end of the lease term, less any deductions for
damage or loss to the furniture, as outlined in the lease agreement.
10. Sales video/pictures for apartments are proximate. Belong will advise more room details 1- 2 weeks
before move-in.
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