22/23 Academic Year
You can cancel free of charge:
If you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made until 25th May 2022, and 48 hours for bookings made on or after 25th May 2022
If you are declined a Visa to study in the UK; until 16th August 2022
If you are declined a place at university
To be eligible to cancel, you must supply suitable proof to us in writing within 48 hours of being made aware of the change in circumstances (proof is not required within your cooling-off period).
Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.
If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.
Once you have booked and the 5 days has elapsed (or 48 hours after 25th May 2022), you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss.