A student has 14 days from the day of booking a room on the website to accept their tenancy agreement and sign. If they fail to sign their tenancy agreement within this period, they lose their £100 deposit and the room automatically goes back on the website to be sold.
If a student cancels within 14 days of booking their room the deposit will be returned to them around 4 weeks.
If a student signs their tenancy agreement and wants to cancel, they are legally bound by the terms of the contract and will need to find a student to ‘take over’ their tenancy agreement for the full term of the tenancy remaining. They will not receive their deposit back.
Students who have signed their tenancy agreement, who are applying to get into university and miss their grades, have to supply evidence to CityBlock within 7 days of receiving the result from the university in order to cancel their tenancy agreement and receive their deposit back. This is only for first years and not students who are already at university. Students who are already at university would need to find a student to ‘take over’ their tenancy agreement and would lose their deposit.