If you wish to cancel your agreement:
Up to and including 45 days before the start of your tenancy
You can cancel at any time during this period, but there will be a reasonable administration charge.
During the last 45 days before the start of your tenancy – you will only be able to cancel this agreement if a suitable replacement tenant is found to take your place. Either you can find a suitable replacement tenant yourself, or we can find one for you. However, if it is left to us, we will only do this after all our other rooms have been let. In either case, there will be a reasonable administration charge.
Note: If no replacement tenant is found, you will be responsible for payment of the rent in full, even if you do not move into the property.
Within 45 days of your contract start date
We will only be able to cancel your contract with us within the last 45 days before the contract start date in an exceptional circumstance. Find out more about our Contract Release process.
Cancellation / Refunds
If you wish to cancel this agreement, you should let us know as soon as possible. Written cancellation/refund requests should be made to your on-site team. Refunds are normally processed within 14 working days.
We may withdraw an offer of accommodation or cancel a contract if you have any outstanding fees from a previous stay with us.