No Visa No Pay -
International students who require a visa may cancel their tenancy outside the 14-day cooling-off period if their visa application is rejected.
The following conditions apply:
Cancellation must be requested in writing within 7 days of receiving the visa rejection notice.
Evidence of the visa rejection must be provided, such as an official letter or email from the relevant authorities.
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No Place No Pay -
Course Rejections -
Course Rejection After Tenancy Start:
Students whose course applications are rejected after the tenancy start date may cancel their tenancy under the following conditions:
Notify StudentFM in writing within 7 days of receiving the rejection notification.
Provide evidence, such as an official rejection letter from the institution.
Refund Guarantees Time Limit -
7 days cooling-off period -
Details:
For cancellations approved within the 14-day cooling-off period or under the exceptions outlined above, the deposit will be refunded in full, minus any applicable charges such as the £50 administration fee for Tenancy Takeovers.
No Refunds After Tenancy Start -
If the tenancy has started and the cancellation does not meet the conditions of this policy, no refund will be issued.